Return Policy

We want you to be completely satisfied with your purchase. Please read our return terms carefully:

• Condition of Items: All returned products must be in their original packaging and in the same condition as when sent. Items showing signs of use, damage, or missing parts/accessories may not be accepted.

• Change of Mind Returns: If you wish to return a product for change of mind, you must request the return within 10 days of the delivery date. A 30% restocking fee will apply to cover handling and processing costs.

• Approval & Shipping: All returns require prior approval. The customer is responsible for return shipping costs unless the product is faulty or incorrect.

Once the returned item is received and inspected, we will process your refund (minus any applicable restocking fee) using your original payment method.

For return requests or questions, please contact our support team at support@switchmatrix.co